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Frequently Asked Questions
Frequently Asked Questions
General
Accounting and Reporting
Move-in Questions
Maintenance
Portfolio Management
Leasing and Move In
Correspondence
Annual Rentals
Leasing
Maintenance
Vacation Rentals
Arrivals
Accounting
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Help Center
Frequently Asked Questions
Frequently Asked Questions
General
Accounting and Reporting
Move-in Questions
Maintenance
Portfolio Management
Leasing and Move In
Correspondence
Annual Rentals
Leasing
Maintenance
Vacation Rentals
Arrivals
Accounting
Frequently Asked Questions
Tenant and Property Owner frequently asked questions.
General
What are your insurance requirements?
What is landlord insurance and should I have it?
Will you market the property while I'm still living there?
How do I get started with your property management services?
Who keeps the security deposit?
Do you put a sign in my yard?
What is your pricing?
What awards have you won?
Are you licensed?
How much will my property rent for?
What guarantees do you offer? What specials are you running?
Why shouldn't I manage the property myself?
Will you pay my mortgage, HOA dues, property taxes, or other related property bills?
What type of properties do you not manage?
I have an alarm system. Can I make my tenants pay for that?
Should I provide a gardener / yard care provider or make my tenants cover that expense?
What happens if I don't like my property manager?
Can I store my personal belongings at the house?
What type of properties do you manage?
Should I accept pets?
Can I rent out a fully furnished house?
When do I get paid?
How long does it take to rent out a house?
Will you inspect my property?
What do I get for my management fees?
What is your management fee for vacation rental management?
What is your management fee for annual rental management?
Should I self-manage my property?
How soon can your company start managing my property?
Can your company help me sell a property?
Can your company help me purchase a property?
I can't get in touch with my property manager. Who do I call?
Who do I call for maintenance questions?
Can I clean my own house?
Who do I call for general questions?
Who do I call for Statement Questions?
What is the office phone number?
What are your hours of operation?
Where is your office located?
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Accounting and Reporting
Can your company help me with a portfolio analysis?
What is a portfolio analysis?
How do I read my owner statement?
When do you send Payments?
Why does it take so long to receive my payments?
Can I request a different financial statement?
How do I receive my financial statement?
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Move-in Questions
Resident Benefit Package
How do I record the property condition at move-in?
Maintenance
Is there a charge to adding a roommate?
How often should I change my a/c filter?
How do I change my a/c filter?
How do I find out my a/c filter size?
What does the beeping noise mean that's coming from my smoke detector?
Do I need to be home when maintenance comes to my house?
What is considered an emergency maintenance request?
How do I submit a maintenance request?
Can I use my own vendors?
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Portfolio Management
What does a portfolio management style mean?
Leasing and Move In
The Rent Ready Process
Why do I need to change locks each time a new resident moves in?
Who holds the security deposit?
Do you offer virtual tours?
Correspondence
How do I contact my property management team?
How often am I notified about my property?
What should I do if a tenant calls me?
