What is the policy on surveillance devices at a property?

Rules and regulations on surveillance in rental homes.

We’re committed to protecting the privacy and security of our hosts and guests. To that end, we've created a policy that strikes a balance by allowing reasonable monitoring of the outside of the property while still protecting privacy inside the home.

We consider a surveillance device to be anything that captures photos, audio recordings, videos, geolocation, personally identifiable information, or monitors data on the internet.

Inside the home
Surveillance devices cannot be used inside of a property. There are two exceptions to this. Smart Devices (like Alexa) and baby monitors are allowed if the guest is informed on the property’s details page and given the option to deactivate them.

Outside the home
Surveillance devices such as security cameras and smart doorbells are allowed if they follow these rules:

  • Surveillance devices should only be used for security purposes.
  • Location and coverage of devices must be disclosed on the property description page. It's not enough to include a photo of the device.
  • Areas, where guests have a reasonable expectation of privacy, should not be under surveillance. Example: Pool area. 
  • Reasonable measures should be taken to limit access to surveillance data. You should not be spying on your guests. 
  • Surveillance data should be deleted when no longer needed.

How to get help (guest)
Contact us immediately if you find a surveillance device that you believe violates our policy. This allows us to take the necessary steps to protect everyone's privacy and comfort.

Policy enforcement
If a host violates this surveillance policy and a guest leaves a property because of this violation, the host may be required to refund the entirety of the stay. Violations could also result in removal from any rental platform.

While local rules and regulations may vary, we feel that physical and digital privacy is a critical component of a safe and trusted marketplace. Therefore, we'll enforce our policy even if local laws are less restrictive.

Noise monitoring devices
Hosts may have a noise monitoring device to address potential noise complaints from neighbors, but guests must be notified in advance by disclosing the device on the listing's details page.

  • A noise monitoring device should measure only the sound level and not record private conversations.
  • If a property has a noise monitoring device, expectations regarding parties and behavior should be included in the House Rules.